FAQ
Logistics
How many locations do you have?
Direct Med Clinic™ has two locations. The first location is on the Southwest Corner of Blanco Road and Loop 410, with the address 1010 NW Loop 410, Suite 100A.
The second location is in the Southside with the address SW 7500 Barlite, Suite 310.
What are your hours of operation?
Direct Med Clinic™ is open Monday through Friday from 8:00 AM to 5:00 PM.
How soon can I get in to see a doctor?
Established patients can usually get in to see the doctor same day or next day if needed. We like to have new members come in as soon as possible to establish care.
What about services not offered on-site?
For imaging, we send patients to facilities that Direct Med Clinic is contracted with for special direct pay rates. For specialists, we refer to our network of doctors who may also have special direct pay rates. When possible we negotiate cash-pay rates for local doctors or specialists.
What if I go to the ER or get put in the hospital?
Since this is a membership only, hospital and ER services are not covered. Direct Med Clinic’s goal is to keep our members healthy, so hopefully you will not have an emergency visit.
Services
Do you do sports physicals?
Direct Med Clinic™ provides sports physicals for non-members is $40 (included for members) and does not require that you be a member.
Why do doctors look in my ears?
A standard ear exam or screening is a preventive measure to detect a potential ear problem, such as hearing loss, pain or discomfort, discharge, bumps, or other abnormalities in the ear which could indicate problems. Typically during a wellness exam or visit, the doctor or nurse uses a device to see if there is an external ear infection, excessive ear wax, a middle ear infection or an ear drum perforation.
Can Direct Med Clinic help with weight loss?
Direct Med Clinic doctors help many people with their weight loss goals. We take an individualized approach taking into account the entire health picture of our patient.
Women’s Health
What's included in an annual women's wellness exam?
An annual women’s wellness exam consists of a yearly breast exam to check for lumps, changes in color, discharge, a pelvic exam to check the ovaries, vagina, pelvis, and a pap smear to screen for cervical cancer. A women’s wellness exam checks the status of a woman’s reproductive and sexual health.
Do you offer mammograms?
Direct Med Clinic™ does not offer mammograms but we negotiate with providers and their services for a discounted rate for our members.
When do I start getting mammograms?
The US Preventive Services Task Force (USPSTF) recommends biennial screening mammography for women aged 40 to 74 years as of their 2024 updated guidelines.
Men’s Health
When do I start screening for prostate cancer?
The starting age for prostate cancer screening varies by guideline and individual risk factors, with most organizations recommending shared decision-making rather than universal screening. For average-risk men, the USPSTF recommends discussing PSA screening starting at age 55.
Vaccines
How often do I need a tetanus vaccine booster?
Booster shots are recommended every 10 years after the initial series. However, if you get a deep cut, it is advisable to get the tetanus booster anyway, if it has been greater than 5 years.
When can I get my Herpes Zoster vaccinations?
It is recommended that healthy adults aged 50 years and older get two doses of Shingrix, (Herpes Zoster, an FDA approved shingles vaccine), 2 to 6 months apart.
Membership
How much is a monthly membership?
We offer three membership tiers to fit your needs. Our REGULAR PLAN with a monthly commitment is $149/month with a one-time sign-up of $100. Our DISCOUNTED PLAN with a yearly commitment is $129/month and a one-time sign-up fee of $20. We also offer an ADULT + CHILD PLAN for $169/month ($20 registration fee per person), which includes one adult and one child; additional children under 17 can be added for $39/month.
(* As of April 2026). As a member, each virtual or in-office visit is a flat rate of $0. For a list of our services and rates
What does membership include?
Our monthly membership includes Direct, Accessible, Transparent, Affordable, primary care services such as:
- Chronic Disease Management (e.g., high blood pressure, diabetes, hypertension, obesity, asthma, arthritis, heart disease, etc.)
- $0 In-office visits
- +1100 Free Medications
- Free telehealth and virtual care, you can call us, text us, or email us whenever you need
- Free 24/7 access to telemedicine via our HIPAA compliant virtual care app.
- Annual women’s wellness exams
- Basic in-office procedures (laceration treatment, casts, wart removals, etc.)
- Weight loss management and more.
- Free in-house labs
- Reduced outside lab rates
- EKG
- Minor emergencies (e.g., stitches, IV fluids)
- Breathing treatments.
- Call for more details: 210-886-8031
How can I reach a doctor after hours?
Members have a HIPAA-compliant secure messaging app to reach us after hours. We would like to be your first call for anything medical. We may be able to help you by messaging through the app, or if it is urgent, we will call you or have a video visit with you. It is our goal to keep you out of the urgent care and emergency room.
Can I drop the membership at anytime?
Our monthly membership is a one-month agreement. Our yearly membership is a one-year contracted agreement.
What free labs do I get with my membership?
Urinalysis, blood sugar and A1C, lipid panel. Full listing, prices and procedures can be found here.
Do you draw blood in the office?
Yes, we draw blood in the office. Prices and procedures can be found here.
Can I report the membership on my taxes as proof of health care coverage?
Membership cannot be used for taxes.
Do I need insurance if I have a membership?
You do not need insurance for primary care since Direct Med Clinic™ can cover nearly 80% of your healthcare needs. Many of our members pair their DPC membership with a high-deductible health plan or a medical cost-sharing program to protect against catastrophic and unpredictable events, like cancer, car accidents, or major surgeries. For members, our Direct Primary Care model provides more value and an overall higher-quality patient experience than what the traditional healthcare model offers.
Can I get a membership if I have pre-existing conditions?
Direct Med Clinic™ is not insurance; therefore, we have no pre-existing limitations. That being said, some chronic conditions are complicated and need the involvement of a specialist. In those situations, we are happy to Co manage these complex conditions with a specialist. is not insurance, therefore, we have no pre-existing limitations.
What is considered a dependent when considering a family membership?
Dependents, as defined by the IRS (Dependents) can be included in family memberships.
Will membership cover a specialist that I already use?
No, membership pertains only to physicians that work for Direct Med Clinic.
What if I need to see a specialist?
If a Direct Med Clinic doctor feels a specialist consult is needed, we will use our internal consulting service to obtain a consultation. This is at no extra cost for our members. If it is felt that an in-person visit is needed with a specialist, then we will make a referral.
Will membership cover imaging?
No, the membership does not cover imaging. If needed, our staff will find an imaging center with the lowest rates for cash pay.
Health Insurance
Is Direct Med Clinic™ membership health insurance?
Direct Med Clinic™ is not health insurance, but rather, it is membership exclusive to Direct Med Clinic™.
Do you take insurance at Direct Med Clinic™?
We are not accepting new insurance patients. Many of our members maintain insurance for catastrophic needs and use our clinic for affordable access to all other primary care needs. This level of access restores and strengthens the doctor-patient relationship.
Do you take Medicaid and or Medicare?
Direct Med Clinic™ does not accept Medicaid or Medicare.
Do I need insurance if I have a membership?
You do not need insurance for primary care since Direct Med Clinic™ can cover nearly 80% of your healthcare needs. Many of our members pair their DPC membership with a high-deductible health plan or a medical cost sharing program to protect against catastrophic and unpredictable events, like cancer, car accidents, or major surgeries. For members, our Direct Primary Care model provides more value and an overall higher-quality patient experience than what the traditional healthcare model offers.
Pharmacy, Prescriptions and Medications
Does membership come with a pharmacy plan?
SinceJuly 2023, Direct Med Clinic™ has offered a medication benefit for our members which includes 1100 generic meds by mail order, and 65 acute care meds for free (see list). Drop by our clinic or call for more information.
Are prescriptions included?
Prescriptions are not covered by membership, however, we do have exclusive access to pricing and deeply discounted rates for prescriptions. Drop by our clinic or call for more information. We have affordable options for your medication.
Employer
Is Direct Med Clinic™ membership ACA compliant?
A Direct Med Clinic™ membership alone does not meet the current ACA requirements, however, we can customize plans to make them ACA compliant.
As an employer, if I extend this membership to my employees, how much do I have to pay?
As an employer you can choose to pay all, ½, ¼- it’s all up to you. Check with your CPA but in most cases the portion you pay is considered tax deductible.
As an employer, if I have changes in employee status, can I add or delete without any penalties?
There is no penalty to add or delete due to a change in employee status.
Do you do TxDOT physicals and drug screens?
Direct Med Clinic™ does DOT physicals and drug screenings at a discounted rate for both members and non-members. Find a list of our rates here.
Have a Different Question?
Email us anytime
Or call — 210-886-8031