FAQ

Logistics

How many locations do you have?

Direct Med Clinic has two locations. The first location is on the Southwest Corner of Blanco Road and Loop 410, with the address 1010 NW Loop 410, Suite 100A.

The second location is in the Southside with the address SW 7500 Barlite, Suite 310.

Members are also encouraged to use our telemedicine services for free to speak with our providers directly.

What are your hours of operation?

Direct Med Clinic is open Monday through Friday from 9:00 AM to 5:00 PM.

Are you testing for the Coronavirus causing COVID-19?

Please call Direct Med Clinic™ for up-to-date information regarding testing for coronavirus infection, which may include information about consultations on what to do if you test positive or negative for COVID-19 active tests or the antibody test.

How soon can I get in to see a provider?

We like to bring in new members as soon as we can, usually within 5 business days to establish care. This covers BMI’s (Biometrics), a review of all medications and medical history.

What about services not offered on-site?

For services not offered on-site, like x-rays or surgery, we provide recommendations within our local network of imaging centers, specialists, and other providers. Our providers can negotiate cash-pay arrangements with local providers. We help our members find the best combination of services and pricing for the treatment they need.

What if I go to the ER or get put in the hospital?

Since this is a membership only, hospital and ER services are not covered. Direct Med Clinic’s goal is to keep our members healthy, so hopefully you will not have an emergency visit.

Services

Do you do sports physicals?

Direct Med Clinic provides sports physicals for non-members is $40 (included for members) and does not require that you be a member.

How do I treat a sprained ankle until I see the provider?

Rest, Ice, Compress, and Elevation (RICE) is a basic first aid, self-care treatment that can help to relieve pain, reduce swelling and speed recovery for a sprain or strain until you can get in to see a provider. If in doubt call 911.

Why do providers look in my ears?
A standard ear exam or screening is a preventive measure to detect a potential ear problem, such as hearing loss, pain or discomfort, discharge, bumps, or other abnormalities in the ear which could indicate problems. Typically during a wellness exam or visit, the doctor or nurse uses a device to see if there is an external ear infection, excessive ear wax, a middle ear infection or an ear drum perforation.
Why can't I lose weight?

There are a number of reasons why losing weight can be difficult and unfortunately, there is no “one-size-fits-all” solution. Direct Med Clinic offers a weight management program so that you do not have to figure out a solution alone. Make an appointment to see the provider who will help you to analyze your individual weight problem.

Women’s Health

What's included in an annual women's wellness exam?
An annual women’s wellness exam consists of a yearly breast exam to check for lumps, changes in color, discharge, a pelvic exam to check the ovaries, vagina, pelvis, and a pap smear to screen for cervical cancer. A women’s wellness exam checks the status of a woman’s reproductive and sexual health.
Do you offer mammograms?

Direct Med Clinic does not offer mammograms but we negotiate with providers and their services for a discounted rate for our members.

When do I start getting mammograms?
Women can begin annual breast cancer x-ray screenings of the breasts, or mammograms, around age 40-44. At 45, women should get mammograms every year until they are 54-years-old. Women 55 and older may go back to getting mammograms every other year.

Men’s Health

When do I start screening for prostate cancer?
All men should start screening for prostate cancer at age 50, however, men with a family history of prostate cancer, or who are African American, should begin screening at age 40 to 45 or earlier, as they carry a higher likelihood of developing prostate cancer.

Vaccines

How often do I need a tetanus vaccine booster?
Booster shots are recommended every 10 years after the initial series. However, if you get a deep cut, it is advisable to get the tetanus booster anyway, if it has been greater than 5 years.
When can I get my Herpes Zoster vaccinations?
It is recommended that healthy adults aged 50 years and older get two doses of Shingrix, (Herpes Zoster, an FDA approved shingles vaccine), 2 to 6 months apart.

Membership

How much is a monthly membership?

The registration fee is $20, and membership is $89 per month for adults and $39 for children aged 17 and below (* As of January 1, 2023). As a member, each virtual or in-office visit is a flat rate of $0. For a list of our services and rates click here. Employers can find more information here.

What does membership include?

 Our monthly membership includes Direct, Accessible, Transparent, Affordable, primary care services such as:

  • Chronic Disease Management (e.g., high blood pressure, diabetes, hypertension, obesity, asthma, arthritis, heart disease, etc.)
  • $0 In-office visits
  • +1100 Free Medications
  • Free telehealth and virtual care, you can call us, text us, or email us whenever you need
  • Free 24/7 access to telemedicine via our HIPAA compliant virtual care app.
  • Annual women’s wellness exams
  • Basic in-office procedures (laceration treatment, casts, wart removals, etc.)
  • Weight loss management and more.
  • Free in-house labs
  • Reduced outside lab rates
  • EKG
  • Minor emergencies (e.g., stitches, IV fluids)
  • Breathing treatments.
  • Call for more details: 210-405-2486
How can I reach a provider after hours?

We have an after-hours, HIPAA compliant app for our members to have access to our providers outside of regular business hours and weekends should an illness need immediate attention.

Can I drop the membership at anytime?
Membership is a one-year contracted agreement.
What free labs do I get with my membership?

Urinalysis, blood sugar and A1C, lipid panel. Full listing, prices and procedures can be found here.

Do you draw blood in the office?

Yes, we draw blood in the office. Prices and procedures can be found here.

Can I report the membership on my taxes as proof of health care coverage?

Membership cannot be used for taxes.

Do I need insurance if I have a membership?

You do not need insurance for primary care since Direct Med Clinic can cover nearly 80% of your healthcare needs. Many of our members pair their DPC membership with a high-deductible health plan or a medical cost-sharing program to protect against catastrophic and unpredictable events, like cancer, car accidents, or major surgeries. For members, our Direct Primary Care model provides more value and an overall higher-quality patient experience than what the traditional healthcare model offers.

Can I get a membership if I have pre-existing conditions?

Direct Med Clinic is not insurance, therefore, we have no pre-existing limitations.

What is considered a dependent when considering a family membership?

Dependents, as defined by the IRS (Dependents) can be included in family memberships.

Will membership cover a specialist that I already use?

 No, the membership does not cover specialists. If needed, our staff will find a specialist with the lowest rates for cash pay.

Will membership cover imaging?

No, the membership does not cover imaging. If needed, our staff will find an imaging center with the lowest rates for cash pay.

Health Insurance

Is Direct Med Clinic™ membership health insurance?

Direct Med Clinic is not health insurance, but rather, it is membership exclusive to Direct Med Clinic.

Do you take insurance at Direct Med Clinic™?

We are not accepting new insurance patients. Many of our members maintain insurance for catastrophic needs and use our clinic for affordable access to all other primary care needs. This level of access restores and strengthens the doctor-patient relationship.

Do you take Medicaid and or Medicare?

Direct Med Clinic does not accept Medicaid or Medicare.

Do I need insurance if I have a membership?

You do not need insurance for primary care since Direct Med Clinic can cover nearly 80% of your healthcare needs. Many of our members pair their DPC membership with a high-deductible health plan or a medical cost sharing program to protect against catastrophic and unpredictable events, like cancer, car accidents, or major surgeries. For members, our Direct Primary Care model provides more value and an overall higher-quality patient experience than what the traditional healthcare model offers.

Pharmacy, Prescriptions and Medications

Does membership come with a pharmacy plan?

Starting in July 2023, Direct Med Clinic will be offering a medication benefit for our members which includes 1100 generic meds by mail order, and 65 acute care meds for free (see list). Drop by our clinic or call for more information.

Are prescriptions included?

Prescriptions are not covered by membership, however, we do have exclusive access to pricing and deeply discounted rates for prescriptions. Drop by our clinic or call for more information. We have affordable options for your medication.

Employer

Is Direct Med Clinic™ membership ACA compliant?

A Direct Med Clinic membership alone does not meet the current ACA requirements, however, we can customize plans to make them ACA compliant.

As an employer, if I extend this membership to my employees, how much do I have to pay?

As an employer you can choose to pay all, ½, ¼- it’s all up to you. Check with your CPA but in most cases the portion you pay is considered tax deductible.

As an employer, if I have changes in employee status, can I add or delete without any penalties?

There is no penalty to add or delete due to a change in employee status.

Do you do TxDOT physicals and drug screens?

Direct Med Clinic does DOT physicals and drug screenings at a discounted rate for both members and non-members. Find a list of our rates here.

Have a Different Question?

Email us anytime

Or call — 210-886-8031

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